96% of those who completed our 2016 Satisfaction Survey and 100% of those who responded to our 2015/2016 Survey said that they would recommend us to others. The following comments are from the same surveys:

NB this testimonial was provided separately to our regular Survey
Cloisters Physiotherapy is one of the physiotherapy providers to whom Warwickshire Fire & Rescue Service have been referring personnel for a number of years. Their team of highly professional physiotherapists provide our personnel with a first rate service enabling recovery and return to work. Access to services such as this is one of the key factors in helping to reduce sickness absence and maintain the health of all personnel, particularly those who attend operational incidents. The feedback I get from those who have used the service is 100% positive.
Tina M Poke
Occupational Health & Wellbeing Manager MBACP (Accred)

“The atmosphere at The Cloisters is relaxed yet both friendly and professional. The staff are very personable and approachable tailoring the treatment to the specific needs of the patient, providing information readily to any queries and offering appropriate advice on further support. There is never any pressure to have further treatment and the patient is free to choose on the course and time of treatment.” 2016 Survey

“Cloisters sets out to welcome, repair and lift patients well being at all levels of service and I cannot say a negative comment about the Cloisters team. I always leave 2” taller, one cannot ask for more at 5’ 6” 2016 Survey

“My most recent treatment hasn’t resolved the problem but on the whole I find the practice to be excellent.” 2016 Survey

“From when I first contacted The Cloisters by telephone their response was of the highest standard. I liked the complete and utter honesty with the shoulder problem I had.” 2016 Survey

“Often can’t get through on the phone” 2016 Survey
Response: During busy periods we are not always able to answer the phone. Please do leave a message if you struggle to get through and we will always phone you back.

“Treatment helped my sciatic problem so I was able to enjoy my family holiday – what a joy to be without pain for a while!” 2016 Survey

“I made good progress under the therapist. However my recovery is expected to take a long time and it is not known how fully I will recover. I felt the therapist got me off to a very good start and I am now continuing the longer term treatment under the NHS.” 2016 Survey

“My treatment required medical intervention but her diagnoses was sound” 2016 Survey

“I was able to get appointments that didn’t take me out of work excessively.” 2016 Survey

“All the staff are helpful and I think the receptionists are the back bone, they appear to balance all the balls in the air, and from my perspective they were very good and polite I rate them very highly.” 2015/2016 Survey

“Definitely would recommend.” 2015/2016 Survey

“I would recommend you to others without any hesitation. Your treatment has enable me to have a new lease of life. I have lost weight and started exercising now, and none of this would be possible without the treatment from yourselves.” 2015/2016 Survey

“I have recommended your services to several friends and all have been very impressed.” 2015/2016 Survey

“My condition was improved by the treatment but not cured and the physio had already put a plan in place to refer me on to see a consultant if after a certain length of time it was not cured. I welcomed this approach which gave me confidence that the Cloisters would not keep on with a treatment which was only partially effective.” 2015/2016 Survey

“The treatment I received was fantastic and really sorted out my pain effectively. Thank you.” 2015/2016 Survey

“Great staff” 2015/2016 Survey

“Once upon a time there was a suggested that Leamington Cricket Club should stage a match between sides of players who had been successfully treated by The Cloister and those who had not (yet). The idea was scrapped because it was feared that the ‘had nots’ would not be able to raise a side.” 2015/2016 Survey

“Always excellent treatment and customer service.” 2015/2016 Survey

“Thank you Cloisters, The thing I appreciated most was the time the therapist had to see me. She was comforting, reassuring and the treatment was effective.” 2015/2016 Survey