Frequently Asked Questions

Just Ask!

We've tried to gather together the answers to all the questions we frequently get asked.

It's quite a long list, but it's broken down into areas.

Click on the link below to jump to the area you're interested in.

Sports Injuries
Pilates Smart Bookings
Tai Chi
Golf Screening

General FAQ

Will I be able to pay for my treatment by card?

Yes, we take all credit/debit cards except American Express. We are able to take card payment by telephone.

I am partially disabled - will I be able to park and get into the clinic easily?

Roadside parking is normally available on Lower Leam Street and we are always available to give assistance with getting into the clinic if needed.

How can I cancel an appointment?

You can cancel an appointment by email, phone or via our contact form. There is an answer phone if you ring outside our normal working hours.

Please note – a £25.00 charge will be made when less than 24 hours notice is given for the cancellation of an appointment.

I have to travel a long way to the clinic - will I be able to get a drink?

Yes, our reception staff will be delighted to make you a hot drink or you can help yourself to water from a dispenser in reception.

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Physiotherapy FAQ

Do I need to see my Doctor before I make an appointment?

You do not need to have a doctor’s referral to see a physiotherapist at The Cloisters. However, if you plan to claim from medical health insurance, your insurers may insist that you see a Doctor first. Make sure you check the details of your scheme.

What should I wear for my appointment?

The physiotherapist will need to examine the area of the body that is troubling you and also areas that may be linked to your problem. If your back needs to be examined it is helpful if you undress to your underwear. If you are attending with a leg problem, it is useful to bring a pair of shorts, although we do have a range of shorts we can lend out. If you feel at all uncomfortable about undressing, please discuss it with your Physiotherapist.

Will I see a man or a woman?

We have both male and female physiotherapists here at the cloisters. Please do let us know if you have a preference as to who you see.

Are all the Physiotherapists qualified?

Yes. All of our team are fully qualified Chartered Physiotherapists, and are registered with all the major Health Insurance Companies. Our Physiotherapists have varying areas of expertise so our Receptionist will ask the nature of your problem to book you with the most appropriate team member.

How long does an appointment last?

Your first consultation will probably last between 45 minutes and 1 hour. During this time the Physiotherapist will examine you fully and commence treatment.
Subsequent appointments last about 30 minutes.

How much treatment will I need?

This varies tremendously. Some conditions resolve very rapidly, others can take a lot longer. Your Physiotherapist will be able to give you an idea at the end of the first appointment. Occasionally, physiotherapy will not resolve the problem – we will then try to refer you to the most appropriate person for further investigation and/or treatment.

Can I receive physiotherapy at home?

Yes! To read more about receiving physio at home please click here.

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Sports Injuries FAQ

How soon after my injury should I see a Physiotherapist?

Most acute injuries are best managed for the first 48-72 hours with rest, ice, compression and elevation – particularly if there is a lot of swelling.
However, there are treatments we offer that can help resolve the swelling more quickly and expedite the healing process.

What should I bring?

As we will need to see the injured part fully and the area around the injury then a pair of shorts would be useful.
If the injury is more long standing then it is useful for the Physiotherapist to look at your sports shoes so bring them along to.

Are there changing/shower facilities?

All treatment areas are completely private for you to change in. We do not have a shower but a cloakroom is available.

What equipment do you have available?

Our large Physiotherapy Gym is well equipped with a bike, treadmill, weights and a stepper. We also have stability balls, balance boards and much more.
We can supply tubi-grip, theraband, strapping and walking aids if needed.

Will it hurt?

Some of the tests we carry out maybe uncomfortable but we will work within your pain limits. You will always be consulted before we carry out any treatment or prescribe any exercises.

Can I bring someone with me?

Yes of course. Preferably an adult or someone you can be comfortable and relaxed with.

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Acupuncture FAQ

Does acupuncture hurt?

Acupuncture needles are very fine and they are inserted quickly through the skin. You may feel a slight pin prick sensation. Once in place, there might be a mild ache, a warm or heavy sensation at or around the needle. This should not be unpleasant and should settle.

How many needles will be used?

Commonly between two and twelve.

How long are the needles left in?

Sometimes only one to two minutes, but usually between somewhere between ten and thirty minutes.

Where will the needles be placed?

They may be inserted close to site of the pain, but may also be placed away from it. Hands and feet may be used.

Do I have to look at the needles?

No! Not if you don’t want to.

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Pilates FAQ

I am receiving treatment at the Clinic – can I do Pilates as well?

Your Physiotherapist will advise you as to the best time to begin Pilates, but very often Pilates complements the treatment you are receiving.

I have not attended the Cloisters Physiotherapy Clinic – can I attend the course?

Everyone is welcome to attend and enjoy the benefits of Pilates. Before starting the course you will be required to attend a short assessment session with a Physiotherapist at the clinic to ensure your comfort during the course and full details of this are available from Reception.

Am I too old to start Pilates?

Age is not a barrier to enjoying the benefits of Pilates – individual progression is important. I have taught people of all ages including age 80 and above.

What happens if I cannot do the exercises?

With your permission, your instructor will be notified of any specific conditions which might inhibit certain movements.

The format of the class is designed around individual needs. Whilst governed by strong principles, the Pilates method is also flexible. No-one is expected to be able to do everything.

How do I know I am doing the exercises correctly?

Your instructor will help and advise you with every movement.

Once you start to feel the benefits of the exercise and understand the Principles a little more, your mind and body will develop a very close connection and self adjustment and improvement will seem easier.

At no stage will you be left on your own.

What should I wear?

The dress code is comfortable – loose trousers and T shirt are ideal with bare feet or socks.

No additional equipment is required.

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Pilates Smart Bookings FAQ

How do I sign up?

Contact us by phone or via the General Enquiries email address to check availability. You will be sent a registration link to sign up and pay for the next term, or you can pay over the phone. Payment must be taken in advance in order to attend.

I don’t have internet access. What do I do?

Contact us directly as above and we will make arrangements for you.

How much does it cost?

To use the online bookings service is free. Our Pilates classes are charged at £9 per class payable up front for a term.

How long is each term?

We work our Pilates terms around the school holidays. Our terms are a minimum of four weeks, but can be 7 or 8 weeks in length.

I cannot attend a class. How do I cancel it?

Once logged in, you can view all your booked classes in ‘My Bookings’ and cancel any classes you are unable to attend. Cancellations can be made on the day of the class.

I cancelled the wrong class by accident.

Go to ‘Book’ and rebook it.

Can I arrange a catch up session?

Yes. When you cancel a class you will be given a credit. Without credits you cannot book a catch up. Click ‘Book’ and select an available date/time. Available classes will be listed. All catch ups must be taken in the same term as the cancellation.

I missed a class this term, can I arrange a catch up for the next term?

No. All catch ups must be taken in the same term as the cancellation.

Can I exchange my credits for cash?

No. If you have remaining credits by the end of the current term these will not be refunded.

The class I want to catch up on is not available.

Look for another class that is available. If you would like to you can try a different level. Cancellations can be made on the day so keep checking for the class you want.

I can’t remember my username.

Your username is your email address.

I can’t remember my password.

Click the forgotten password link on the login page and follow the instructions.

I want to sign up for the next term but it is not showing on the Booking page.

We send out an email when the next term is available to sign up. We provide a deadline date for you to sign up, and if you have not signed up by this date you may lose your place.

I can’t attend the next term but I want to join the term after.

Contact us and we will put you on the waiting list for the next term. We cannot guarantee a place will be available.

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Tai Chi FAQ

What are the benefits of Tai Chi?

Many people find Tai Chi helps improve their balance and mobility. You may find your legs feel stronger and you have more confidence in your walking.
As a weight-bearing activity, Tai Chi can help increase bone density and so prevent osteoporosis. Tai Chi is also relaxing and so can help reduce stress and improve sleep patterns.
Tai Chi has been shown to improve general wellbeing, energy levels and alertness.

Why is it called ‘Modified Tai Chi’?

The exercises are based on traditional Tai Chi forms but have been adapted to be easier to follow in a class and to be more accessible to everyone

What should I wear?

Loose comfortable clothing that allows you to move freely. Trousers are better than skirts, but if you prefer to wear a skirt it is not a problem.
You should wear flat shoes that will not fall off (ie not flip flops) or just do the exercises in bare feet – the floor is carpeted.

How many people are in the class?

We allow up to 12 people in the group but usually there are about 7 or 8.

How long does the class last?

We exercise for 45 minutes, but people often stay to chat for a few minutes after we finish.

I get out of breath when I exercise - can I still do Tai Chi?

Yes, providing you have spoken to your Doctor and there is no medical reason for you to avoid exercise; you should find the exercises relaxing and may help you to control your breathing better.

I have had a hip replacement - can I still do Tai Chi?

Yes, but you will need to speak with me first so you understand how you can enjoy the class safely.

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Golf Screening FAQ

What should I wear?

Just wear loose comfortable clothing.

What do I need to bring?

Bring your golf shoes and a golf club, an iron will be fine.

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